Newline Technical Services

Product Information 16

• Z Pro Series
• Q Pro Series
• Q Series
• Z Series
• C Series

View all 16

How To's 45

• All – How to Enable and Disable Touch
• All - How to Check App Version
• All - How to Turn On/Off Automatic Screenshot
• Q Pro Series - How to Connect to a Hidden Network
• Q/Z Pro Series - Turning On / Off Automatic App Updates

View all 45

Troubleshooting 7

• Q Pro & Q – Streaming Service Apps
• NB, IB, UB, FB, RS, and RS+ - How to Connect to the Wi-Fi Network
• NB, IB, UB, FB -Windows or Mac does not fit the Whole Screen
• X5, X7 - X-Series Training Materials
• UB, FB - Using File Commander with Google Drive

View all 7

Product Information 11

• Newline Display Management Plus
• Newline Cast
• Newline Visual Communication Solutions (VCS)
• Newline Engage Cloud
• Newline Broadcast

View all 11

Downloads 22

• Q Pro / Z Pro - Firmware Updates
• RS+ / Q / Z - Firmware Updates
• STV / STV+ - Firmware Updates
• NT / NT+ - Firmware Updates
• X-Series - Firmware Updates

View all 22

Troubleshooting 17

• Newline Cast - Delay or Lag When Casting
• Newline Cast - Diagnostic Window
• Newline Cast - Difference Between 6 or 10 Digit Code
• Newline Cast - I have a 10-Digit Session ID on My Home Screen. Why Can I Not Get a 6-Digit session ID?
• Newline Cast - The app is asking for an Installer Code

View all 17

EDLA Troubleshooting 1

• EDLA Network Requirements

How To's - Newline Cast and Broadcast 17

• Newline Cast - Connection Method Overview
• Newline Cast - How to Cast From Windows or Mac Using DN App
• Newline Cast - How to Cast From Web
• Newline Cast - How to Cast From Android Phone or Tablet
• Newline Cast - How to Cast From iPhone or iPad

View all 17

How To's - NDM (Basic) 36

• NDM - Training Videos
• NDM - How to Setup a Newline Display Management Account
• NDM - How to Login to Your Account
• NDM - How to Enroll a Panel to an Account
• NDM - How to Remove a Panel From an Account

View all 36

How To's - NDM (Advanced) 8

• NDM - How to Add Local Users to the Q and Z Series
• NDM - How to Set Password for the Local Users on the Q and Z
• NDM - How to Install Certificates
• NDM - How to use Schedule and Trigger
• NDM - How to Use Wake-on-Lan

View all 8

How To's - Trucast 5

• Trucast - How to add custom logo
• Trucast - How to connect to Trucast using a Chromebook
• Trucast - How to connect to Trucast 1 using Windows
• Trucast - How to perform factory reset
• Trucast - Training videos/resources

How To's - IdeaMax 14

• Ideamax v2 - How to fix IdeaMax when touch is inaccurate
• Ideamax v2 - How to use the pen tool
• Ideamax v2- How to export files
• Ideamax v2 - How to import media files
• Ideamax v2 - How to use the record option

View all 14

How To's - Activity House 3

• Activity House - How to install software
• Activity House - How to activate software
• Activity House - FAQ and Best Practices

How To's - Newline VCS 1

• Newline VCS - How to configure auto-launch

Product Information 1

• DV Series

How To's 6

• DV - Installation Video
• DV - Parts, Connections, and Buttons Overview
• DV - Remote Overview
• DV - Cabinet, LED Module, and Hub Board Overview
• DV - Hub Board Detailed Overview

View all 6

Troubleshooting 2

• DV - Module Has No Image
• DV - Unit is Not Powering On

Product Information 2

• STV Series
• STV+ Series

How To's 2

• STV - How to Install APK Files
• STV+ - How to Factory Reset

Troubleshooting 0

Product Information 2

• NT Series
• NT+ Series

How To's 5

• NT - How to Locate Model and Serial Number
• NT+ - How to Change Source Name
• NT+ - How to Change Starting Source
• NT+ - Is It Possible to Rearrange the Apps?
• NT+ - How to Change Orientation

Troubleshooting 4

• NT+ - RS232 Troubleshoot
• NT+ - Panel Powers On After Sending RS-232 Power Off
• NT+ - Wi-Fi Toggle Does Not Turn On
• NT+ - Android Recovery Screen

Product Information 4

• OPS Product Information
• Newline Chromebox A10
• X10D Android Mini Computer
• Newline EDLA OPS

How To's 5

• OPS - How to reinstall Windows 10 or 11
• OPS - How to change refresh rate within Windows
• OPS - How to access the BIOS menu
• OPS - How to Change a Windows pro update policy
• OPS - How to enable PXE option in BIOS

Troubleshooting 6

• OPS - Windows Update Tips
• OPS - OPS Source Displays Black Screen
• X10D - How to Connect an X10D
• X10D - How to Create Multiple Users
• X10D - No Touch Pass-Through

View all 6

Downloads 1

• All Current OPS Drivers

Mobile Stands 6

• TruTouch Mobile Stand Information: Part # - EPR8A50500
• TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500
• TRUTOUCH Mobile Stand Information: Part # - EPR8A50500-SQR
• TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500-SQR
• TRULIFT Motorized Mobile Stand Information: Part # - EPR8A60060-000

View all 6

Wall Mounts 4

• Swing out Wall Mount
• Swingout Wall Mount Dimensional Drawing
• TRUTOUCH Wall Mount: Part # - EPR8A50600-000/EPR8A50100-000
• TRUTOUCH Wall Mount Assembly Instructions: Part # - EPR8A50600-000

BalanceBox Wall Mounts 5

• Balance Box Flyer
• Balance Box Education Flyer
• Balance Box 400-650 Flyer
• Balance Box 400H Flyer
• Simple Tips for Balance Box Installers

Cameras 3

• ModCam +
• Document Camera
• Document Camera - Visualizer

Newline Policies 0

Common Questions 13

• No Sound from External Computer
• No Touch Using a Mac
• Panel Shuts Down During Inactivity - Energy Saver
• No Video Feed Using an External Computer
• Adding Zoom to your Newline Panel

View all 13

How To's 32

• How to Setup Touch Extended Mode in Windows
• How to Calibrate a Windows 10/11 Touch Screen
• How to Connect a Computer to the Interactive Flat Panel
• How to Factory Reset Your TruTouch Display
• How to Close Out of Applications Using the Multi-Task View

View all 32

Troubleshooting 11

• No Sound from On-Board Computer
• No Touch Using an External Windows Computer
• No Sound from Blu-Ray or DVD Player
• No Drag and Drop Touch in Google Chrome
• How to Set Up and Calibrate Touch for MacOS

View all 11

Panels 7

• Q Pro Series - Training Videos
• Q Series - Training Videos
• RS Series - Training Videos
• VN Series - Training Videos
• X6, X8, and X9 - Training Videos

View all 7

Software 3

• Newline Cast - Training Videos
• Newline Launch Control - Training Videos
• Ideamax v5 - Training Videos

NDM Training 2

• Newline Display Management+: Basic Training Course
• Newline Display Management+: Advanced Training Course

Warranty Information 4

• Warranty FAQ
• 3-Year Advanced Replacement Warranty
• 5-Year Advanced Replacement Warranty
• 7-Year Advanced Replacement Warranty

Damaged or Missing Product Policy 1

• Damaged or Missing Product Policy

Case Study Documentation 6

• Catholic Diocese of Dallas
• Lawton Public Schools
• Saint Joseph's College
• Stanford University
• UBS Wealth Management

View all 6

Video Case Studies 3

• Eifler Advisory Group
• Cameron University
• Center for Emerging Technology and Entrepreneurial Studies

Interactive Whiteboards 2

• Interactive Whiteboard
• Jeico Panel Covers