Common Questions
Issue: No sound from the display speaker using an external Windows computer 1. On your Windows taskbar, left-click on the audio icon. 2. Click the arro...
Thu, 11 May, 2023 at 1:55 PM
Issue: No Touch Using a Mac 1. Check and ensure there is a USB cable connected from the computer to the panel. For Macs, we recommend a 6ft or less...
Mon, 8 May, 2023 at 11:27 AM
Issue: The display automatically turns itself off when playing a video or after a period of inactivity. Each display is Energy Star rated and comes i...
Mon, 8 May, 2023 at 11:28 AM
Issue: No Video Feed Using an External Computer 1. On the keyboard, click the Windows + P button at the same time to access the projection settings. 2....
Thu, 11 May, 2023 at 1:56 PM
Zoom can now officially work with models from the 18RS series and up. (In order for Zoom to work, the RS+ series has to be on firmware V1.5.6 while the ...
Mon, 8 May, 2023 at 11:29 AM
Current Firmware Versions for All Newline Series Below is a table to help verify that your unit is up-to-date on it's firmware. The linked articles bel...
Mon, 7 Jul, 2025 at 10:15 AM
Below is a table to help illustrate the functionality of the USB ports on your Newline Interactive Panel. At the end of the graph, there is a key to help de...
Thu, 11 May, 2023 at 8:18 AM
How to Determine the Release Year and Size of Your Panel Below is an article to help identify the year a panel was released. If you are having difficulty ...
Thu, 11 May, 2023 at 3:47 PM
Please follow the links below to view our recommendations for USB Extender/Booster Cables. These products have been tested and integrate well with our TRUT...
Mon, 30 Dec, 2024 at 11:47 AM
Name Part Number Fit Motorized VESA Max Newline Mobile Stand EPR8A50500-SQR All No 1000 x 600 Newline TRUTOUCH Mobile Stand Base EPR8A50500-DI...
Mon, 8 Jan, 2024 at 4:09 PM