DV - Unit is Not Powering On



If the unit is not powering on, please follow the steps below to troubleshoot the issue. 

As a general guideline, if A does not work, please transition to B and so on.


The diagram below shows where each part is located


A) Check if there is a Red LED on the panel.

  • If there is no red LED, verify the power cables are properly connected to the display and a working outlet
  • Check if it turns on with a remote
  • If issue persist, replace the keypad board


B) Check if there is a green LED light on the power conditioning board.

  • If there is no green LED, replace the conditional board.
  • If issue persist, replace the power supply


C) Check if there is a red LED on the main logic board.

  • If there is no red LED, replace the mail logic board


Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates (newline-interactive.com) 

For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (freshdesk.com)