Troubleshooting
Newline Cast - Delay or Lag When Casting For best performance, we recommend connecting the main display via ethernet. Client devices can use either a...
Wed, 3 Jan, 2024 at 1:43 PM
Newline Cast - Debug/Diagnostic Window Issue: Black Box with Text on Newline Panel When using Newline Cast by DisplayNote some users may enco...
Tue, 9 Jan, 2024 at 11:52 AM
Newline Cast - Difference Between 6 or 10 Digit Code When connecting using a 6-digit session ID, users can connect from anywhere since it's conne...
Wed, 3 Jan, 2024 at 1:47 PM
Newline Cast - I have a 10-Digit Session ID on My Home Screen. Why Can I Not Get a 6-Digit session ID? A 10-digit session ID is shown when Local conn...
Wed, 3 Jan, 2024 at 1:48 PM
Newline Cast - The App is Asking for an Installer Code The Newline cast license key is built into the panel and will auto activate once the panel con...
Wed, 21 Feb, 2024 at 3:27 PM
Newline Cast - No Touchback Control Please refer to the link below to enable touchback control for your device. https://newlineinteractive.freshdesk...
Wed, 3 Jan, 2024 at 1:52 PM
Newline Cast - Floating ID When minimizing the Newline cast app on the panel, there may or may not be a floating ID on the screen. The Floating ID k...
Tue, 16 Jan, 2024 at 9:25 AM
Newline Cast - Parsing Error When updating the Newline cast app on the panel, there are some instances where it fails resulting in a "parsing er...
Wed, 24 Jan, 2024 at 10:13 AM
Newline Cast - The App is Crashing If the Newline Cast app on the panel crashes after showing a splash screen, it is possible that the app has bec...
Thu, 4 Jan, 2024 at 9:51 AM
Newline Cast - Black Marks on the Screen If tapping on the screen while casting creates black marks, this is due to a setting on the Newline Cast sof...
Mon, 8 Jan, 2024 at 2:09 PM