Newline Interactive Support Desk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
1-833-469-9520
Knowledge base
FAQ
Troubleshooting Documents
12
No Sound from On-Board Computer
No Sound from External Computer
No Video Feed Using an External Computer
No Touch Using an External Computer
No Touch in Google Chrome
See all 12 articles
TRUTOUCH Series
Product Information
6
NB Series
IB Series
UB Series
FB Series
VN Series
See all 6 articles
Downloads
2
1K OPS Drivers
4K OPS Drivers
Troubleshoot
7
[Trutouch] Training Videos/Resources
[Trutouch] How to Activate the Hidden Toolbar
[Trutouch] How to Connect to the Wifi Network
[Trutouch] How to Locate the Model and Serial Number
[IB] How to Use the Reset Button on Trutouch Displays
See all 7 articles
X Series
Product Information
2
X5/X7 Series
X6/X8/X9 Series
Downloads
4
X5/X7 OPS Drivers
X6/X8/X9/VN 4K OPS Drivers
X5/X7 Newline Assistant
X6/X8/X9 Newline Assistant
Troubleshoot
10
[X-Series] Training Videos/Resources
[X-Series] How to Access On-Board Computer BIOS
[X-Series] How to Activate the Hidden Toolbar
[X-Series] How to Adjust Microphone Levels
[X-Series] How to Access the Factory/Design Menu
See all 10 articles
OPS: On-Board Computer
Product Information
1
OPS Product Information
Downloads
1
All Current OPS Drivers
Troubleshoot
5
[OPS] How to Enable PXE Option in BIOS
[OPS] How to Access BIOS
[OPS] How to Change Windows 10 Pro Windows Updates Policy
[OPS] How to Change Refresh Rate
[OPS] Windows Update Tips
Android Mini Computer X10D
Product Information
1
X10D Android Mini Computer
Downloads
1
Firmware
Troubleshoot
3
[X10D] How to Connect X10D
[X10D] How to Create Multiple Users
[X10D] No Touch
IdeaMax / Mac Touch Driver
Software Information
5
IdeaMax 2 Quick Start Guides
IdeaMax 5 Quick Start Guide and Product Info
IdeaMax Product Info
IdeaMax Minimal Installation Requirements
IdeaMax Silent Install Procedure
Downloads
5
IdeaMax for Windows - 2.0.10.20160329
IdeaMax for Windows - 5.3.23.20180925
IdeaMax for Mac - 5.20190921
Single Touch Driver for Mac
Mac Multi Touch Driver
Troubleshoot
5
[Ideamax] Training Videos/Resources
[Ideamax] Product Key does not Activate
[Ideamax v2] How to Back Up a User Profile
[Ideamax v2] How to fix IdeaMax when Touch is not Lining up with Finger.
[Ideamax v2] How to Close IdeaMax Server/Driver
TRUCAST
Product Information
6
TruCast 1 (TWP-1000)
TruCast 2 (TWP-1500)
TruCast 3
MirrorOP User Manual
TruCast Product Comparison Sheet
See all 6 articles
Downloads
7
WIPS Audio Driver for Mac
TruCast 1 (TWP-1000)
WIPS 2 (TWP-1500)
WIPS 3 (Trucast 3)
MirrorOP Presenter
See all 7 articles
Troubleshoot
3
[Trucast] Training Videos/Resources
How to Perform Factory Reset on a Trucast Device
Trucast Express Ports
Wall Mounts / Mobile Stands
Newline Mobile Stands
4
TruTouch Mobile Stand
TRUTOUCH Mobile Stand Assembly Instructions
TRULIFT Motorized Mobile Stand
TRULIFT iTeach Spider Flat Panel
Newline Wall Mounts
4
Swing out Wall Mount
Swingout Wall Mount Dimensional Drawing
TruTouch Wall Mount - EPR8A50600-000
TRUTOUCH Wall Mount Assembly Instructions
Balance Box Wall Mounts
5
Balance Box Flyer
Balance Box Education Flyer
Balance Box 400-650 Flyer
Balance Box 400H Flyer
Simple Tips for Balance Box Installers
Education
Newline for Educators Tutorial Series
1
Newline for Educators Tutorial Series
Oktopus Training Videos
1
Oktopus Training Videos
Education Solutions
1
Newline Education Solutions
Education Information
1
Newline Overview for Education
Google Compatibility
1
TRUTOUCH and Google Compatibility
Case Studies
Case Study Documentation
6
Catholic Diocese of Dallas
Lawton Public Schools
Saint Joseph's College
Stanford University
UBS Wealth Management
See all 6 articles
Video Case Studies
3
Eifler Advisory Group
Cameron University
Center for Emerging Technology and Entrepreneurial Studies
Others
Interactive White Boards
1
Interactive Whiteboard
Newline Quick Links
Interactive WhiteBoards
2
IWB Model 2012 User Manual
IWB Model 2015 User Manual
Unpublished Videos
1
How to perform the Android Kill Firmware Update on X Series Models
X Series
14
X Series Display Unboxing and Initial Setup
X5 Dimensional Drawings
How to use Android on your X5/X7 Series
X5_X7 Series User Manual
X6 Dimensional Drawings
See all 14 articles
TRUTOUCH
50
How to Calibrate Newline Interactive TruTouch Display using Ideamax Driver
TRUTOUCH NB RS-232 Control Codes
TRUTOUCH 47 User Manual
TRUTOUCH 650 Dimensional Drawings - FB Series
TRUTOUCH Non-Android Model
See all 50 articles
X10D Android Mini Computer
2
X10D Android Mini Computer Sell Sheet
X10D Android Mini Computer Specifications
Trucast
4
How to Connect to WIPS(Trucast 1) using Windows
How to connect to a WIPS using a Mac
How to connect to a WIPS using a ChromeBook
How to add custom logo on TruCast
Ideamax
11
Toolbar orientation
How to add a User Profile
How to switch users and modify toolbar
How to restore default toolbar
How to import media files
See all 11 articles
Help Desk Software
by Freshdesk