Technical Support

Common Questions 21

• No Sound from On-Board Computer
• No Sound from External Computer
• No Video Feed Using an External Computer
• No Touch Using an External Windows Computer
• No Touch Using a Mac

View all 21

Training Videos 6

• [RS] - Training Videos
• [VN] - Training Videos
• [X6/8/9] - Training Videos
• [Newline Cast] - Training Videos
• [Newline Launch Control] - Training Videos

View all 6

Product Information 9

• Q Series
• RS+ Series
• IP Series
• RS Series
• VN Series

View all 9

Downloads 2

• VN/RS Newline Assistant
• Firmware Updates

Troubleshoot 9

• [Trutouch] Training Videos/Resources
• [Trutouch] How to Activate the Hidden Toolbar
• [NB,IB,UB,FB,RS] How to Connect to the Wifi Network
• [Trutouch] How to Locate the Model and Serial Number
• [IB] How to Use the Reset Button on Trutouch Displays

View all 9

Product Information 2

• X6/X8/X9 Series
• X5/X7 Series

Downloads 5

• X5/X7 OPS Drivers (XJ-0581 or XJ-0781)
• X6/X8/X9/VN 4K OPS Drivers
• X5/X7 Newline Assistant
• X6/X8/X9 Newline Assistant
• Firmware Updates

Troubleshoot 13

• [X-Series] Training Videos/Resources
• [X-Series] How to Access On-Board Computer BIOS
• [X-Series] How to Activate the Hidden Toolbar
• [X-Series] How to Adjust Microphone Levels
• [X-Series] How to Access the Factory/Design Menu

View all 13

Product Information 1

• FLEX

Product Information 1

• NT Series

Downloads 0

Product Information 1

• OPS Product Information

Downloads 1

• All Current OPS Drivers

Troubleshoot 5

• [OPS] How to Enable PXE Option in BIOS
• [OPS] How to Access BIOS
• [OPS] How to Change Windows 10 Pro Windows Updates Policy
• [OPS] How to Change Refresh Rate
• [OPS] Windows Update Tips

Product Information 1

• X10D Android Mini Computer

Downloads 1

• Firmware

Troubleshoot 3

• [X10D] How to Connect X10D
• [X10D] How to Create Multiple Users
• [X10D] No Touch

Software Information 2

• IdeaMax v5 Software Information
• IdeaMax v2 Software Information

Downloads 5

• IdeaMax for Windows - 2.0.10.20160329
• IdeaMax for Windows - 5.3.26.20190408
• IdeaMax for Mac - 5.20190921
• Single Touch Driver for Mac
• Mac Multi Touch Driver

Troubleshoot 6

• [Ideamax] Training Videos/Resources
• [Ideamax] Product Key does not Activate
• [Ideamax v2] How to Back Up a User Profile
• IdeaMax Silent Install Procedure
• [Ideamax v2] How to fix IdeaMax when Touch is not Lining up with Finger.

View all 6

Product Information 4

• Newline Cast
• Newline Broadcast
• Newline Launch Control
• TruCast 1, 2, and 3

Downloads 8

• WIPS Audio Driver for Mac
• TruCast 1 (TWP-1000)
• WIPS 2 (TWP-1500)
• WIPS 3 (Trucast 3)
• MirrorOP Presenter

View all 8

Troubleshoot 3

• [Trucast] Training Videos/Resources
• How to Perform Factory Reset on a Trucast Device
• How to Cast to Newline Cast using Google Cast

Newline Mobile Stands 6

• TruTouch Mobile Stand Information: Part # - EPR8A50500
• TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500
• TRUTOUCH Mobile Stand Information: Part # - EPR8A50500-SQR
• TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500-SQR
• TRULIFT Motorized Mobile Stand Information: Part # - EPR8A60060-000

View all 6

Newline Wall Mounts 4

• Swing out Wall Mount
• Swingout Wall Mount Dimensional Drawing
• TRUTOUCH Wall Mount: Part # - EPR8A50600-000/EPR8A50100-000
• TRUTOUCH Wall Mount Assembly Instructions: Part # - EPR8A50600-000

Balance Box Wall Mounts 5

• Balance Box Flyer
• Balance Box Education Flyer
• Balance Box 400-650 Flyer
• Balance Box 400H Flyer
• Simple Tips for Balance Box Installers

Newline for Educators Tutorial Series 1

• Newline for Educators Tutorial Series

Oktopus Training Videos 1

• OKTOPUS Training Videos

Education Solutions 1

• Newline Education Solutions

Education Information 1

• Newline Overview for Education

Google Compatibility 1

• TRUTOUCH and Google Compatibility

Warranty 1

• Limited Warranty

Case Study Documentation 6

• Catholic Diocese of Dallas
• Lawton Public Schools
• Saint Joseph's College
• Stanford University
• UBS Wealth Management

View all 6

Video Case Studies 3

• Eifler Advisory Group
• Cameron University
• Center for Emerging Technology and Entrepreneurial Studies

Interactive Whiteboards 2

• Interactive Whiteboard
• Jeico Panel Covers

X Series 14

• X Series Display Unboxing and Initial Setup
• X5 Dimensional Drawings
• How to use Android on your X5/X7 Series
• X5_X7 Series User Manual
• X6 Dimensional Drawings

View all 14

TRUTOUCH 49

• [NB/IB] How to Calibrate Newline Interactive TruTouch Display using Ideamax Driver
• TRUTOUCH NB RS-232 Control Codes
• TRUTOUCH 47 User Manual
• TRUTOUCH 650 Dimensional Drawings - FB Series
• TRUTOUCH Non-Android Model

View all 49

X10D Android Mini Computer 2

• X10D Android Mini Computer Sell Sheet
• X10D Android Mini Computer Specifications

Trucast 4

• How to Connect to WIPS(Trucast 1) using Windows
• How to connect to a WIPS using a Mac
• How to connect to a WIPS using a ChromeBook
• How to add custom logo on TruCast

Ideamax 11

• Toolbar orientation
• How to add a User Profile in IdeaMax
• How to switch users and modify toolbar
• How to restore default toolbar
• How to import media files

View all 11

Product Information 1

• Newline Display Management Plus

Downloads 0

Troubleshoot 0

Product Information 1

• Newline Chromebox A10

Downloads 0

Troubleshoot 0

Product Information 1

• Document Camera

Downloads 1

• Document Camera - Visualizer

Troubleshooting 0