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1-833-469-9520
Knowledge base
Common Questions and Tips
Common Questions
9
No Sound from External Computer
No Touch Using a Mac
Panel Shuts Down During Inactivity - Energy Saver
No Video Feed Using an External Computer
Adding Zoom to your Newline Panel
View all 9
Troubleshooting
9
No Sound from On-Board Computer
No Touch Using an External Windows Computer
No sound from Blu-Ray or DVD player
No Drag and Drop Touch in Google Chrome
How to set up and calibrate touch for macOS
View all 9
How To's
21
How to setup touch extended mode in Windows
How to Connect a Computer to the Interactive Flat Panel
How to factory reset your TruTouch display
How to Clean the Screen
How to Enable Touch Keyboard on Windows 10
View all 21
Touch Series
Product Information
13
Q Series
Z Series
RS+ Series
RS Series
FLEX
View all 13
How To's
17
How to Locate the Model and Serial Number - Touch Series
How to Locate Serial and Model Number (X-Series)
Q, Z, Series - How to Disable User Accounts / Passkey
VN, RS - How to Disable the Left and Right Blue Toolbar
UB, FB, and RS - How to Enable and Disable Child Lock
View all 17
Troubleshoot
6
NB, IB, UB, FB, RS, and RS+ - How to Connect to the Wi-Fi Network
NB, IB, UB, FB -Windows or Mac does not fit the Whole Screen
X5, X7 - X-Series Training Materials
UB, FB - Using File Commander with Google Drive
X-Series - Windows or Mac does not fit the Entire Screen
View all 6
Non-Touch Series
Product Information
2
NT Series
DV Series
Troubleshooting
1
How to Locate the Model and Serial Number (NT - Non-Interactive)
Newline Training Videos
Panels
6
Q Series - Training Videos
RS Series - Training Videos
VN Series - Training Videos
X6, X8, and X9 - Training Videos
Trutouch - Training Videos/Resources
View all 6
Software
3
Newline Cast - Training Videos
Newline Launch Control - Training Videos
Ideamax v5 - Training Videos
Newline Computing Devices
How To's
5
How to Reinstall Windows 10 or 11 on an OPS
How to Change Refresh Rate within Windows - OPS
How to Access the BIOS Menu - OPS
How to Change a Windows Pro Update Policy - OPS
How to Enable PXE Option in BIOS - OPS
Troubleshoot
4
OPS - Windows Update Tips
X10D - How to Connect an X10D
X10D - How to Create Multiple Users
X10D - No Touch Pass-Through
Product Information
3
OPS Product Information
Newline Chromebox A10
X10D Android Mini Computer
Downloads
1
All Current OPS Drivers
Newline Software
How To's
18
How to check Software Version of DisplayNote Cast
How to Cast to Newline Cast using Google Cast
How to use the pen tool
[Ideamax v2] How to fix IdeaMax when Touch is not Lining up with Finger.
How to add custom logo on TruCast
View all 18
Troubleshoot
10
Updating or Installing an App via Newline Display Management
Newline Cast Diagnostic Window
Inconsistency in ability to "Remote" into devices via NDM
IdeaMax Silent Install Procedure
Toolbar orientation
View all 10
Product Information
9
Newline Display Management Plus
Newline Cast
Newline Visual Communication Solutions (VCS)
Newline Engage Cloud
Newline Broadcast
View all 9
Downloads
20
Firmware Updates
Firmware Updates
Firmware Updates
Firmware
Mac Multi Touch Driver
View all 20
Newline Accessories
Mobile Stands
6
TruTouch Mobile Stand Information: Part # - EPR8A50500
TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500
TRUTOUCH Mobile Stand Information: Part # - EPR8A50500-SQR
TRUTOUCH Mobile Stand Assembly Instructions: Part # - EPR8A50500-SQR
TRULIFT Motorized Mobile Stand Information: Part # - EPR8A60060-000
View all 6
Wall Mounts
4
Swing out Wall Mount
Swingout Wall Mount Dimensional Drawing
TRUTOUCH Wall Mount: Part # - EPR8A50600-000/EPR8A50100-000
TRUTOUCH Wall Mount Assembly Instructions: Part # - EPR8A50600-000
BalanceBox Wall Mounts
5
Balance Box Flyer
Balance Box Education Flyer
Balance Box 400-650 Flyer
Balance Box 400H Flyer
Simple Tips for Balance Box Installers
Cameras
2
Document Camera
Document Camera - Visualizer
Education
Education Warranty
1
Education Warranty Information
Education Solutions
1
Newline Education Solutions
Education Information
1
Newline Overview for Education
Corporate and Government
Corporate Warranty
1
Corporate and Government Advanced Replacement Warranty
Newline Quick Links
Case Study Documentation
6
Catholic Diocese of Dallas
Lawton Public Schools
Saint Joseph's College
Stanford University
UBS Wealth Management
View all 6
Video Case Studies
3
Eifler Advisory Group
Cameron University
Center for Emerging Technology and Entrepreneurial Studies
Interactive Whiteboards
2
Interactive Whiteboard
Jeico Panel Covers
Help Desk Software
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