Issue: No sound when playing a video from a disc using a Blu-Ray or DVD player connected through HDMI 

Change the audio output on the Blu-Ray or DVD player to "PCM" or "LPCM". The location of this setting will vary depending on the manufacturer and model of your Blu-Ray or DVD player. Several examples are provided below.


  1. Eject the disc from the drive
  2. Press the Home button on the remote
  3. Navigate to Setup > Audio > HDMI Audio
  4. Select "LPCM"


  1. Stop playback for the video
  2. Press the MENU button on the remote
  3. Navigate to Setup > Audio Setup > Digital Output
  4. Select "PCM"


  1. On the home screen, navigate to Setup
  2. Select Audio Settings
  3. Select Digital Audio Output
  4. Select "PCM"

For the Sony BDP-S3700 Blu-ray player, click here for more detailed instructions.

For the Sony DVP-SR510H DVD player, click here for a guide. Search for "PCM" under HDMI SETUP > AUDIO (HDMI)

For the Netflix App on an OPS please click here for a guide on how to troubleshoot this.

Helpful tips:

  • Ensure the volume on the panel is not on mute.
  • Check if the cables are loose. Reconnect the HDMI cable between the panel and the Blu-Ray/DVD player.
  • Swap the HDMI cable to eliminate a faulty cable.
  • Test with a different device such as a computer to determine if the panel's audio is functional.
  • Check the EDID setting within the panel settings, this can be found within input and output (Model version permitting) 

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