**For macOS-based computers, please click here**
When the computer is in extended mode, it will not be able to register which monitor is a touch screen. Therefore, a short setup is required to have the computer recognize the screen that has touch-enabled.
1. First and foremost, make sure your PC is connected to the panel with either a USB C cable or a combination of HDMI and USB Touch.
2. Then, open the Control Panel on your PC.
3. Search ‘Tablet PC Settings’ in the top right search bar.
4. Click into the 'Tablet PC Settings’ and see the menu below.
a. First, click into the Dropdown (pointed to below) and select ‘Newline’.
b. Then, click ‘Set Up’
i. Select ‘Touch Input’
ii. Press ‘Enter’ on your Keyboard to switch the touch set up to the Newline panel.
iii. Tap the Newline’s screen.
iv. Press ‘Enter’ on your keyboard again to submit recognition.
c. Now, test the touch functionality. If the calibration issues persist, please complete the steps the system provides after selecting ‘Calibrate’.
i. You will need to hit the space bar to switch the calibration over to the Newline’s screen.
If you cannot find the 'Tablet PC Settings' window, please follow the below steps:
Press Win + R on your keyboard to open the 'Run' dialog window
Paste in the below command, and click OK to open the 'Tablet PC Settings' directly
%windir%\explorer.exe shell:::{80F3F1D5-FECA-45F3-BC32-752C152E456E}Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates (newline-interactive.com)
For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (freshdesk.com)