Issue: No Touch Using an External Computer

1. Check and ensure there is a USB cable connected from the computer to the panel.

2. For a rundown of the proper connection, please click here.

Helpful tips:

  • Restart the panel and the computer
  • Check if the cables are loose. Reconnect the USB cable between the panel and the computer
  • Run Setup and Calibration - click here
  • Insert the USB cable into a different port on the computer
  • Insert the USB cable and video cable into a different set of ports on the panel
  • Test with a different computer to determine if the issue lies with the original computer
  • Replace the USB cable
  • If you are using a USB adapter or extender, change out the adapter/extender and test touch

Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates ( 

For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (