Troubleshooting

Q Pro & Q – Streaming Service Apps
Below is an article regarding known compatibility issues with streaming apps and the Q and Q Pro series.    Please note: Compatibility will vary depe...
Thu, 10 Oct, 2024 at 8:52 AM
NB, IB, UB, FB, RS, and RS+ - How to Connect to the Wi-Fi Network
How to Connect to the Wifi Network 1. Insert the provided Wifi dongle into the USB/android port on the panel.  Do not connect to the Touchport For RS...
Thu, 22 Jun, 2023 at 12:26 PM
NB, IB, UB, FB -Windows or Mac does not fit the Whole Screen
Issue: The Aspect Ratio and/or Resolution does not fit the Whole Screen 1. On the remote, click the Zoom or Auto button to change the aspect ratio on...
Wed, 19 Jul, 2023 at 1:15 PM
X5, X7 - X-Series Training Materials
Please view the attached file.
Wed, 19 Jul, 2023 at 1:16 PM
UB, FB - Using File Commander with Google Drive
Attached is an article to guide the use of File Commander on the UB/FB Series.  Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates...
Wed, 19 Jul, 2023 at 1:17 PM
X-Series - Windows or Mac does not fit the Entire Screen
Issue: The Aspect Ratio and/or Resolution does not fit the Entire Screen 1. On the panel, navigate to the computer source. 2. Click Menu located on the...
Wed, 19 Jul, 2023 at 1:17 PM
X6, X8, X9 - No Touch
This article is to inform you about a bug detected in the latest Microsoft Win 10 update 20H1/version 2004 affecting the X6/X8/X9 enabled displays. The...
Wed, 19 Jul, 2023 at 1:22 PM