Troubleshooting

Articles to help with troubleshooting

No Sound from On-Board Computer
Issue: No sound from Display Speakers Using the On-Board Computer 1. On your Windows taskbar, right click on the audio icon. 2. Click Sounds. 3. Navig...
Mon, 8 May, 2023 at 12:04 PM
No Touch Using an External Windows Computer
Issue: No Touch Using an External Computer 1. Check and ensure there is a USB cable connected from the computer to the panel. 2. For a rundown of the p...
Mon, 8 May, 2023 at 12:05 PM
No Sound from Blu-Ray or DVD Player
Issue: No sound when playing a video from a disc using a Blu-Ray or DVD player connected through HDMI. Change the audio output on the Blu-Ray or DVD pla...
Tue, 16 Jul, 2024 at 11:08 AM
No Drag and Drop Touch in Google Chrome
Issue: No Drag and Drop Touch in Google Chrome Google has changed the way Chrome works with touch-based devices. Chrome will need to be launched with a ...
Tue, 2 May, 2023 at 1:59 PM
How to Set Up and Calibrate Touch for MacOS
Issue: Touch screen not functioning as expected when connected to a macOS-based computer  **For Windows-based computers, please click here** *For th...
Tue, 16 Jul, 2024 at 11:08 AM
No Sound with Digital Media Player
Issue: No sound when playing a video from a digital media player connected through HDMI, such as an Apple TV or Roku. Change the audio output on the med...
Tue, 16 Jul, 2024 at 11:09 AM
Wallpaper Was Set Unintentionally or is Unrecognized
How to change back to default Wallpaper/Remove custom wallpaper  This article is made for users with 19RS, 19-23NT, 21Q, 21Z 1. Go to the homepage of y...
Tue, 16 Jul, 2024 at 11:09 AM
Off-center Display When Mac is Connected via VGA
Some users may have an off-center screen due to a connection via VGA below is an article on how to resolve this issue Unplug the primary Mac from the V...
Tue, 16 Jul, 2024 at 11:09 AM
Tips for Blue Screen - Frowny Face - Windows Error Message
Tips on resolving a Blue Screen :( Error Message  Below is a brief guide on how to manage a blue screen error message on your Newline OPS Windows computer....
Wed, 21 Jun, 2023 at 2:57 PM
No Sound from Netflix App on Windows
No Sound from OPS on Netflix App   This article will help with a potential sound issue that may be experienced while using the Netflix App on the OPS T...
Thu, 2 Nov, 2023 at 10:13 AM