Q Pro/Z Pro Series - How to Change/Remove a Password (Android 13)


Below is an article explaining how to change or remove a known password through the panel's settings on both the Q Pro and Z Pro Series.

Note: If your panel's firmware version is 1.1.46 or older, use the following steps to change the PIN on your Q Pro.



  1. Navigate into the panel's 'Settings'.


  2. Then, scroll down and select 'Security'.

  3. Select 'Screen lock'.


  4. Enter in the known PIN.
  5. Choose a new screen lock option.
    1. Choose 'None' if you're looking to remove it.


  6. Follow instructions on the screen to complete the process.



Q Pro - How to Change/Remove a Password (Android 14)

Note: If your panel's firmware version is 1.4.11 or newer, use the following steps to change the PIN on your Q Pro.


  1. Navigate into the panel's 'Settings'.

  2. Scroll down to 'Security & privacy'. 
  3. Select 'Device unlock'.
  4. Select 'Screen lock'.
  5. Enter in the known PIN. If unknown, please contact Newline Tech Support. 
  6. Choose a new lock screen option.  
    1. Select 'None', if looking to remove the PIN. 
  7. Follow the remaining on screen prompts. 

See the following related articles:


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For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (freshdesk.com)