Newline Technical Services

Issue: No Video Feed Using an External Computer

1. On the keyboard, click the Windows + P button at the same time to access the projection settings.

2. Select Duplicate or Extend and then test the video feed.

Helpful tips:

• Restart the panel and the computer
• Ensure the correct source is selected on the panel
• Check if the cables are loose. Reconnect the video cable between the panel and the computer
• Lower the resolution on the computer
• Lower the refresh rate on your device 
• Check the EDID setting on your Newline panel, under "Input and Output" within "Settings"
• Swap the video cable to eliminate a faulty cable
• Test with a different computer to determine if the issue lies with the original computer
• If you are using an adapter, change out the adapter and test the video feed
• If you are using an extender, change out the extender and test the video feed