Display Setup for New OPS Devices on Legacy Panels


This article provides step-by-step instructions for adjusting the display settings on newer OPS units when used with legacy panels. Legacy panels include all RS+ series and earlier models. You may need to follow this process if you experience any of the following issues: a black screen, static display, or the OPS source remaining stuck on the "Loading" screen. 


What you'll need: 

  • Access to Quick Assist 
    • (A Windows Pre-Installed program)
  • HDMI Cable
  • Mouse
  • Keyboard


Getting everything set up:

  1. First, change EDID setting on your panel to 1.4.This option may or may not be available based on the model of your panel.
    1. Access the settings of the panel.
    2. Click Input and Output.
    3. Under HDMI 1/2 EDID, change the value to 1.4.
    4. Check if the issue occurs.
  2. Please have your OPS in your panel and have everything powered on.
  3. Then, connect an HDMI Cable from the OPS unit's HDMI Out port into one of the panel's HDMI In ports.
  4. Connect the mouse and keyboard to the OPS unit's USB-A ports.
  5. Now, connect to the OPS via Quick Assist.
    1. Open Quick Assist on both your PC and the OPS. 
    2. Select "Help someone"  on your PC. 
    3. Enter the code provided into the OPS's Quick Assist window. 
    4. Once it loads, request control of the OPS from your PC.
    5. Accept the request to have control on the OPS.
  6. Now that you have control, unplug the HDMI cable from the OPS or panel. 
    • This is crucial to the process! We need to change the default refresh rate setting of the OPS.
  7. Go back into the OPS source on the panel.


Now, to adjust the Display settings:

  1. In the OPS, open 'Display settings'
    • Right click on the home screen, select 'Display settings'.
  2. Scroll down and go into 'Advanced display'.
  3. Next to 'Choose a  refresh rate', select 30 Hz.


At this point, you should see the image of your OPS on your panel's screen. If you do not, please see this article for additional troubleshooting steps: OPS - OPS Source Displays Black Screen.


Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates (newline-interactive.com) 

For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (freshdesk.com)