Firmware updates are periodically available for TruTouch panels. The required files and steps vary depending on the model. For the best assistance with updating your TruTouch panel, please submit a ticket by emailing support@newline-interactive.com with the following information:

  • Model of each TruTouch panel
  • Serial number from at least one of each different TruTouch panel model
  • Current firmware version from at least one of each different TruTouch panel model

How to check the current firmware version, depending on the model of the panel:


X6, X8, and X9:

  1. On the home screen of the panel, access the Settings by tapping on the gear in the top right.
  2. Navigate to About.
  3. Under Firmware version, check for the three numbers after V.

How to be notified of firmware updates:


For additional questions, please contact support at 833-469-9520 or send an email to support@newline-interactive.com.