Issue: No Touch Using an External Computer
1. Check and ensure there is a USB cable connected from the computer to the panel.
2. For a rundown of the proper connection, please click here.
Helpful tips:
- Restart the panel and the computer
- Check if the cables are loose. Reconnect the USB cable between the panel and the computer
- Run Setup and Calibration - click here
- Insert the USB cable into a different port on the computer
- Insert the USB cable and video cable into a different set of ports on the panel
- Test with a different computer to determine if the issue lies with the original computer
- Replace the USB cable
- If you are using a USB adapter or extender, change out the adapter/extender and test touch
Subscribe to our Tech Notes - Newline Tech Notes and Firmware Updates (newline-interactive.com)
For additional questions, please contact support at 833-469-9520 or submit a ticket via our portal at: Submit a ticket : Newline Technical Services (freshdesk.com)